Documents and technical assistance
Instructions & product documentation
Correctly identify the model, assign operating documents and find reliable instructions for commissioning, the app and maintenance.
Which document do you need?
Operation & safety
For assembly, folding, loading, driving modes, lighting and the checks before the first ride.
App & connection
For Bluetooth connection, account setup, ride data and available firmware updates.
Service & spare parts
For part identification, maintenance questions, error codes and technical questions to the workshop.
Clearly assign the model
- Product name and exact variant
- Serial number from nameplate
- Year of purchase or order number
- Photos of display, connections and affected parts
- Current app version and displayed error message
Before the first trip
- Check scope of delivery and visible condition
- Completely lock the folding mechanism
- Check tires, brakes, lights, indicators and bell
- Use a suitable charger according to the manufacturer’s instructions
- Check the area of application of the specific variant in Austria
Current product and help pages
Document not found?
Send model, serial number and required information. We check the appropriate document.