Handover and transport
Delivery & collection
PHSCOO Pick up the e-scooter in Vienna personally or have it delivered once availability is confirmed.
Pick up in Vienna
- Make an appointment after order and payment confirmation
- Check packaging and visible condition together
- Functions, folding mechanism and loading explained
- Clarify questions about care, service and spare parts directly
Shipping within Austria
Shipping method, costs and delivery time depend on the product, battery specifications, destination address and current storage location. You will receive the binding information before completing the order.
Please check the packaging upon delivery and immediately document any visible transport damage with photos.
Before the first trip
- Compare scope of delivery with order
- Check tires, brakes, folding mechanism and lighting
- Use battery and charger according to instructions
- Clarify the area of application of the specific variant in Austria
- Read the operating and safety instructions completely
From the warehouse to you
Collection with explanation or delivery with clear initial check.
The appropriate option depends on availability, destination address and product. Both paths end with a controlled handover.
- Pick up in Vienna
- Functions, scope of delivery and questions can be clarified personally.
- Check shipping
- Cost, delivery time and battery specifications are confirmed for the destination address.
- Check package
- Packaging and visible damage should be documented upon delivery.
- Initial check
- Check brakes, tires, folding mechanism, lights and scope of delivery before driving.
Simple process
From model and destination address to controlled handover.
- 01State model and zip code
- 02Confirm delivery route
- 03Follow delivery
- 04Check condition
Well prepared
This must be taken into account when picking up, shipping and the first trip.
Advantages of personal collection
Handling, folding, loading and important controls can be explained directly.
What applies in the event of transport damage
Photograph packaging and damage, save material and report the case before use.
What applies before the first trip
Read the instructions, check the scooter and clarify the use of the specific variant.
What do you want to do?
Choose your next step.
Send email
Ideal for photos, serial numbers and a detailed description.
Call directly
You can reach us by phone to arrange appointments and have brief questions.
Visit in Vienna
Advice, test drives and workshop by appointment.
Inquire directly
Briefly describe your request to us.
The more precisely the model, request or error is described, the more specifically we can answer.
Clarify delivery option
State the desired model and zip code. We check pickup, shipping and current delivery status.